As Suki launches its refreshed brand, Punit reflects on the moment that inspired it all—and how a simple idea about “presence” continues to guide the company’s mission.
The Spark: From Big Tech to Healthcare
When I started Suki almost eight years ago, I wasn’t trying to build a product; I wanted to build a company that could last a long time—one that would use artificial intelligence not just to make work easier, but to make life better.
I had just finished a decade at Google and a stint helping to build India’s largest e-commerce company. I’d seen what happens when technology scales: it changes how people live, work, and connect. And I wanted to build something that had a deeper, more human impact. That search led me to healthcare—an industry where technology had promised progress, but in many ways had only added complexity.
A Moment That Changed Everything
My “aha” moment came while shadowing a physician friend at Harvard Medical School. In a small exam room (ahem, Krishna Yeshwant), I watched an army veteran with PTSD surrounded by a team of caregivers: the doctor, a nurse, a social worker, a scheduler. The person most distracted in that room wasn’t the patient—it was the doctor.
The technology that was supposed to help him connect had become the barrier.
That’s when I realized: healthcare doesn’t need more software. It needs presence—the ability for clinicians to focus fully on the human in front of them.
Why Presence Matters
Suki was founded to restore that presence. Our vision is simple but powerful: to build presence at the heart of care. Every note we generate, every integration we build, every pixel of our product is designed to reduce friction so clinicians can reclaim their attention. Because when they are present, care improves.
This isn’t just about creating an AI; it’s about reimagining how humans and machines interact. Just as the mobile era gave us swipes and taps, the AI era will give us something more natural—ambient interaction. You’ll speak, gesture, and move, and technology will quietly do its work in the background.
That’s the world we’re building at Suki.
Evolving for the Future
Our refreshed brand represents this evolution. You’ll see a new look, new colors, and a new tone—but more importantly, a renewed focus on what truly matters: presence, empathy, and trust.
I’ve learned over the years that building a company is less about perfect plans and more about persistence, humility, and the people who show up every day to make it real. This new chapter isn’t about Suki looking different; it’s about Suki being different—a company building the invisible infrastructure that lets every clinician, nurse, and healthcare worker show up fully for their patients.
That’s what presence looks like. And that’s where we’re headed.
Explore More
See how Suki is building presence at the heart of care at suki.ai.
