Voice AI safety: A practical framework for healthcare leaders

AI voice agents are already calling your patients. Is your organization ready to govern how they act?

AI is moving from passive documentation support to autonomous, patient-facing action. Voice agents are placing outbound calls, managing post-discharge recovery, closing chronic care gaps, and coordinating care across specialties, often without a clinician reviewing the interaction before it reaches the patient.

That shift changes the risk calculus. This whitepaper, developed by the Healthcare Risk Management for Voice AI Taskforce, gives healthcare leaders a practical way to evaluate that risk — and a clear plan for managing it.