Clinicians first: how Suki is building Ambient Clinical Intelligence that powers more than documentation

What does it mean to truly listen in a clinical setting? That’s what we’re solving at Suki, where the answer goes beyond the ambient scribe technology offered by many existing tools.

Here, our definition of listening is fundamentally linked to both understanding and contextualizing. It’s not enough to overhear an appointment between clinician and patient and generate a transcript; for assistive tech to be effective, it must simultaneously understand the conversation as if it’s a participant and contextualize that understanding within the relevant clinical environment.

To do that, it must also be built with a foundational level of clinical expertise that can only come from clinicians themselves, which is why we partner with practicing clinicians through our Suki Clinical Network — specialty consultants who help us certify quality, accuracy, and specificity of note output — and Clinical Catalyst team, a group of clinical champions and healthcare professionals who come from different specialties and EHRs.

This data gives us layered insights into what clinicians need and allows us to build solutions that reduce their administrative workload, improve documentation burnout, and help them connect more deeply with patients.

Together, those informed solutions make up Suki: a sophisticated Ambient Clinical Intelligence (ACI) infrastructure that integrates with existing workflows, centers the clinician at every turn, and leads the industry with an adoption rate of over 80%.

The power of Ambient Clinical Intelligence

Suki’s approach to building ACI turns the admin-heavy clinical environment — intake, appointments, documentation, ongoing care — into a streamlined, automated workflow that absorbs much of the administrative burden clinicians and their teams have long been responsible for.

With Suki, you get:

• Real-time, natural language processing. Unlike traditional transcription, Suki’s ACI “listens” to the dialogue between clinician and patient, identifying key clinical data points without requiring the doctor to change how they speak. The platform supports conversations in more than 80 languages, ensuring inclusive care for diverse patient populations. Suki’s AI-enabled dictation feature also facilitates easy edits, offers a scratchpad for inbox notes, and provides the ability to integrate directly into EHR.
• Structured, specialty-specific notes. Suki delivers structured notes that reflect the nuanced context of more than 100 clinical specialties from cardiology to psychiatry. Flexibility is a cornerstone of the platform; we offer additional note sections that can capture hyper-specific context for specialists, including procedures. Our dictation-in-ambient mode also supports complex clinical results such as imaging reports.
• Increased quality assurance. Suki ACI offers deep bi-directional EHR integration and is designed to act as an embedded intelligence layer. Clinicians avoid the "window switching" fatigue of jumping between a third-party AI tool and their EHR, while removing manual copy-pasting eliminates the risk of accidentally pasting the wrong patient's note into a chart, ensuring better compliance and accuracy.
• Reduced cognitive load. On average, clinicians using Suki report a 41% reduction in time spent per note, a 60% reduction in feelings of burnout, and an 81% increase in patient satisfaction.* So cognitive burden goes down, provider presence goes up, and patient care improves.

*Data taken from elevated Press Ganey surveys in the areas of “Extent to which provider listened” and “Explanation of care,” proving that when cognitive burden is reduced, provider presence in the exam room is increased.

A partner, not just an assistant

While ambient listening is a vital part of what we do, Suki is designed as a comprehensive clinical partner that supports you through every phase of the patient encounter.

• Before the visit: Through bi-directional integration with leading EHR platforms like Epic, athenahealth, MEDITECH, and Oracle Health, Suki eliminates the change management challenges often associated with new tech. It helps with prep by summarizing patient charts and answering clinical questions about a patient’s history.
• During the visit: Our multi-modality platform allows you to combine ambient listening with dictation and voice commands. The pause-and-switch feature enables intuitive concurrent care; you can switch between conversations if, say, an emergent patient arrives, or you’re caring for multiple patients in the same room. Before you close your note, your orders will be staged, and real-time ICD-10/E&M code suggestions generated. You never have to worry about missing a piece of the conversation or clarifying data; Suki will provide full transcripts on demand.
• After the visit: Suki assists with Revenue Cycle Management (RCM), automatically capturing diagnoses and suggesting the most relevant ICD-10, E&M, and HCC codes. As a result, you get increased confidence, fewer amendments, and reduced denials. A recent KLAS analyst report has shown this translates to an average increase of $2,600+ in incremental monthly revenue per user.

Clinicians at the center, always

We believe that to build for healthcare, you must remain part of it.

The most valuable resource we have at Suki is the expertise of working clinicians; that’s why our in-house clinical team — many of whom are surgeons, intensivists, and hospitalists — retains the flexibility to continue their practices alongside their integral roles at Suki.

By ensuring our clinicians can be where they’re needed most and consequently maintaining an up-to-date pulse on the healthcare needs of diverse locations and populaces, we walk the walk of “building presence at the heart of care.”

Looking ahead: partnerships and growth

Through partnerships with industry leaders, including Zoom, HealthEdge, and others, Suki embeds its technology directly into partner platforms — extending Ambient Clinical Intelligence across the healthcare spectrum, from EHRs to home health and care management.

As we look to the future, we’re dedicated to removing obstacles that hinder clinical focus. Our upcoming roadmap prioritizes advancements in implementation science, automated care planning, and product evaluation to ensure clinicians can remain centered on patient care.

For more information on Suki, please reach out to set up a meeting and/or demo. We look forward to hearing from you!